Our Difference

Alliance Strategy: Our alliance strategy is aimed at establishing and growing industry-focused solutions with other leading business enterprises. Together, we aim to create, manage and deliver the most comprehensive global BPO solutions available, each meeting the high levels of customer satisfaction that ICA sets for itself.

Onsite / Offshore Outsourcing Model: Our service delivery model is designed specifically to outsource an entire process from a customer and perform the operations both onsite and offshore. A huge differentiator, our onsite presence, is a critical success factor for delivering our high-end complex BPO services and is a source of tremendous comfort for our clients. This hybrid model also allows us the flexibility to pursue diverse organizations that require domestic collaboration.

Continuous Improvement: We re-engineer processes utilizing technology, workflow and offshore resources. As partner of choice, we continue to make distinctive, lasting and substantial improvements in our customer's performance.

Quality: Our employees are empowered with "Listen, Execute, Excel" core values. We complement this passion with world class training programs and a congenial working environment. This results in personal and accurate world class services to you. We regularly monitor the service provided to ensure that quality standards are consistently applied to your satisfaction. Our culture and its execution is the key for complete customer satisfaction.

Security: Confidentiality of customer information is of paramount importance to us. We enforce strict security policies and procedures at our physical facility, with our employees and our IT infrastructure. With our expertise in the data entry / capture, accounting book keeping and healthcare industry we have extensive processes and technologies to handle your data securely. These comply with the Federal Reserve and HIPAA standards.